The San Francisco Giants were seeking a revamp to their intranet for their approximately 200 front-office employees. The function of this intranet varied from the logistical posting of group announcements and human resource documents, to the team building photo galleries and personal background pages. Six-months were spent in-house developing this useful application.
Initial project requirements were hammered out with internal contacts to determine scope and scale of redesign. Three weeks of interviews were conducted with members of different departments of the front-office to isolate work flow practices. Archaic standards were applied to the previous version of their intranet. Commonly accepted practices improved the usability.
In person usability testing took place to see where users found roadblocks to their completion of task. A dozen different card sorting exercises were conducted to help understand instinctual categorization amongst users. Process Flows isolated the different possible interaction paths to track the different pages needed for redesign.
Illustrated the organization of different departmental pages – which were standardized to conform to a common template. Developed a 140-page deck outlining every page of interaction with administration and error states included for each. Site conformed to the Giants branding, following typography and color palette guidelines from the marketing department.